The ITIL Certification Register: Basic ITIL

BASIC ITIL

Coming soon.

However, the following represnts the most high level summary.

ITIL consists of seven distinct sets, each of which contains the definitions of the various ITIL disciplines. The two most widely used sets are Service Delivery and Service Support. The high level contents of these are as follows:

Service Delivery

Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
IT Financial Management
IT Security Management

Service Support

Incident Management
Service Desk
Problem Management
Change Management
Release Management
Configuration Management

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